Customer Service Representative II

Employment Opportunities

Customer Service Representative II

Zumbro Valley Health Center is seeking a Customer Service Representative II to join our team.  As a member of the Customer Service team, this position will schedule customer appointments, complete financial intakes, greet customers and visitors, and answer phones.


  • Answer multi-line phone system, transfer calls and relay messages.  Respond to client phone calls and voicemail messages.
  • Process internal and external referrals including insurance verification
  • Schedule internal referrals for Zumbro Valley Health Center programs
  • Adding payer to client electronic medical record
  • Acknowledge clients and other vistors, managing lobby traffic
  • Retrieve insurance information through various insurance portals


Requirements and Qualifications:

  • Self-starter and quick learner
  • Minimum of a High School Diploma or equivalent
  • Two years of prior front office experience or post-secondary secretarial training
  • Insurance knowledge and previous admission experience preferred
  • Superior customer service skills and experience
  • Ability to manage multiple tasks in a fast pace environment
  • Self-directed and effective working in a team environment
  • Strong computer skills
  • Electronic medical or clinical record experience preferred


Zumbro Valley Health Center is a premier provider of person-centered, integrated, and collaborative health and wellness. We are restoring hope one life at a time! We offer a competitive wage and comprehensive benefits package including health, life, disability, 401K, and paid time off, and professional liability coverage. Equal Employment Opportunity.

Please send/email application, letter of interest, salary requirements & resume to:

Zumbro Valley Health Center
ATTN: HR - N-421-050CSR

343 Wood Lake Drive SE
Rochester, MN 55904




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